Shipping policy

At LionPartGroup, we aim to get your plush toys to your doorstep as quickly and safely as possible. Please review our shipping policy to understand how we handle your orders.

1. Order Processing Time

  • All orders are processed within [e.g., 1–3] business days.
  • Orders are not processed, shipped, or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay in the shipment of your order.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time Cost
Standard Shipping [e.g., 5–10] business days [e.g., $5.00]
Express Shipping [e.g., 2–4] business days [e.g., $15.00]

Delivery delays can occasionally occur due to carrier issues or unforeseen circumstances.

3. Shipping Destinations

  • We currently ship to addresses within the United States.
  • [Optional: If you ship internationally, add: We also offer international shipping to select countries. Please check your shipping options at checkout.]

4. Shipment Confirmation & Order Tracking

  • Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s).
  • The tracking number will be active within [e.g., 24] hours.

5. Customs, Duties, and Taxes

LionPartGroup is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damaged or Lost Items

  • If you received your order damaged, please contact us at lionpartgroup@gmail.com with photos of the damaged item and packaging.
  • Please save all packaging materials and damaged goods before filing a claim.

7. Incorrect Shipping Address

Please ensure your shipping address is correct before completing your purchase. LionPartGroup is not responsible for orders delivered to an incorrect address provided by the customer.

Questions?

If you have any questions regarding your shipment, please contact us:

  • Email: lionpartgroup@gmail.com
  • Address: 406 N Whitcomb St, Fort Collins, CO 80521, US