Refund policy

At LionPartGroup, we are dedicated to providing high-quality plush toys and an exceptional shopping experience. If you are not completely satisfied with your purchase, please refer to our return policy below.

1. Return Eligibility

We accept returns within [e.g., 07] days from the date you receive your order, provided that the product meets the following criteria:

  • The item is in its original condition, with tags attached, unworn, unwashed, and shows no signs of use.
  • The item is defective due to manufacturing (e.g., loose stitching, tears, material defects, or deformities).
  • The item received is incorrect in terms of model, size, or design compared to your original order.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to lionpartgroup@gmail.com or message us via our website/social media with the subject: "Return Request - [Order Number]".
  2. Provide Evidence: Include clear photos or a video showing the condition of the product, especially focusing on the defect or issue.
  3. Confirmation: Once our team reviews and approves your request, we will provide instructions for returning the item to our address: 406 N Whitcomb St, Fort Collins, CO 80521, US.
  4. Processing: We will inspect the returned item and notify you of the result within [e.g., 03] business days.

3. Refund Policy

  • If your return is approved, we will offer to send a replacement or provide a full refund, based on your preference.
  • Refunds will be processed back to the original payment method (e.g., credit card, bank account, or digital wallet).
  • Processing time: Refunds typically take [e.g., 05 - 10] business days, depending on your bank's processing times.

4. Shipping Costs

  • Issues caused by LionPartGroup (defective items, incorrect shipment): We will cover all return shipping costs.
  • Customer preference (changing mind, wrong choice): The customer is responsible for all shipping costs incurred during the return process.

5. Non-Returnable Items

  • Items returned after the allowed timeframe.
  • Products that have been used, stained, or damaged due to improper handling by the customer.
  • Sale items or promotional merchandise (unless defective upon receipt).

For any inquiries or assistance, please reach out to us at:

  • Address: 406 N Whitcomb St, Fort Collins, CO 80521, US
  • Email: lionpartgroup@gmail.com